Refund Policy
1. Refund Policy Overview
At StreamfinityTV, we strive to ensure that you are 100% satisfied with our service. However, we understand that there may be circumstances where you need to request a refund. This policy outlines the conditions under which we issue refunds.
2. Eligibility for Refunds
We offer a full refund within 7 days of your initial purchase if you are not satisfied with our service. To be eligible for a refund, you must submit your request within this 7-day period.
Refunds are generally only applicable to the first purchase of a subscription. Renewals are considered non-refundable unless there is a specific technical error on our end.
3. Non-refundable Situations
We do not issue refunds in the following situations:
- Requests made after the 7-day refund period.
- Issues caused by the user's own internet connection, device, or setup (e.g., slow internet speed, incompatible device).
- Dissatisfaction with the channel lineup, as channel availability is subject to change.
- Violation of our Terms of Service (e.g., re-streaming).
4. Technical Issues
If you are experiencing technical difficulties, we encourage you to contact our support team first. Most issues can be resolved with simple troubleshooting steps. If we are unable to resolve a verified technical issue on our end within a reasonable timeframe, a pro-rated refund may be issued.
5. How to Request a Refund
To request a refund, please contact our support team at support@streamfinitytv.com with the subject line "Refund Request". Please include your order number, email address used for purchase, and a brief explanation of why you are requesting a refund.
6. Processing Timeframe
Once your refund request is approved, it will be processed immediately. However, it may take 5-10 business days for the funds to appear in your bank account or credit card statement, depending on your financial institution.
7. Contact Us
If you have any questions about our Refund Policy, please contact us at support@streamfinitytv.com.